Utilities Billing and Collections Administration
- Chapel Hill, NCThis course is also available online.September 17 - 18, 2024
- Chapel Hill, NCThis course is also available online.June 3 - 4, 2025
This course provides an overview of the authority and requirements for establishing customer accounts and billing and collecting public enterprise utility fees. The focus will be on water, sewer, and solid waste enterprises. Participants will engage in a series of interactive exercises to apply general concepts to common scenarios that arise in utility billing and collections. The course is intended for finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.
This course will be held in a hybrid format, online, and in Chapel Hill, North Carolina.
Additional information
Level of Knowledge: Introductory to Intermediate, no prerequisites. Faculty for the course will be composed of staff of the School of Government. The teaching methods comprise lectures, class discussions, case studies and referral to actual experiences.
| CPE | 8.00 hrs |
- Chapel Hill, NCThis course is also available online.September 17 - 18, 2024UNC School of Government
400 South Rd.
Chapel Hill, NCView Cancellation PolicyCourse participants who cancel their registration on or before September 09, 2024 will receive a full refund. No refund will be made for cancellations on or after September 10, 2024, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.View Hotel InformationPlease see HERE for Chapel Hill area hotels.
$280.00Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414. - Chapel Hill, NCThis course is also available online.June 3 - 4, 2025UNC Knapp-Sanders Building
400 South Road
Chapel Hill, NC 27514View Cancellation PolicyCourse participants who cancel their registration on or before May 26, 2025 will receive a full refund. No refund will be made for cancellations on or after May 27, 2025, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.View Hotel InformationPlease click HERE for a list of area hotels with rates for local government officials.
The cost of this course is $280.
All course materials and other logistical details are provided in Canvas, a learning management system. Please click the link below for detailed instructions on setting up your Canvas account. If you've already set up an account for this or another School of Government course, click HERE to log in to Canvas. Click HERE for Canvas Instructions.
Registrants will receive a copy of Guide to Billing and Collecting Public Enterprise Utility Fees for Water, Wastewater, and Solid Waste Services, by Kara Millonzi.
Clare Kilmartin
